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main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo summary{grid-template-columns:130px minmax(0,1fr) 38px!important;grid-template-areas:\"photo quote quote\" \"photo person toggle\"!important;gap:18px!important}\nhtml:root body:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo .o1-avatar{grid-area:photo!important;width:130px!important;height:174px!important;align-self:center!important;background:transparent!important}\nhtml:root body:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo .o1-avatar img{display:block!important;width:100%!important;height:100%!important;object-fit:cover!important;object-position:50% 48%!important;border-radius:0!important}\nhtml:root body:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo .o1-quote{min-height:0!important}\n@media(max-width:600px){\nhtml:root body:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo summary{grid-template-columns:86px minmax(0,1fr) 30px!important;gap:14px 12px!important;padding:20px!important}\nhtml:root body:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo .o1-avatar{width:86px!important;height:138px!important}\nhtml:root body:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo .o1-quote{font-size:21px!important}\nhtml:root body:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo .o1-plus{width:30px!important;height:30px!important}\n}\n<\/style>\n<div class=\"o1-team\">\n<section class=\"o1-section\">\n\n<h1><span class=\"oo-type-line\" style=\"--oo-count:45;--oo-start:0.800s\"><span class=\"oo-mobile-type-row\" style=\"--oo-row-duration:0.550s;--oo-row-start:0.800s;--oo-row-steps:10\">The people<\/span> <br class=\"oo-mobile-title-break\"><span class=\"oo-mobile-type-row\" style=\"--oo-row-duration:0.990s;--oo-row-start:1.430s;--oo-row-steps:18\">behind office.one<span class=\"o1-dot\">.<\/span><\/span><\/span><\/h1>\n\n<\/section>\n<section class=\"o1-section\">\n\n\n<p class=\"o1-intro\">Our day-to-day experience shapes how we work. Here we share what we have learned and what it means for the way we support our customers.<\/p>\n\n<div class=\"o1-members\">\n<details class=\"o1-person o1-person-photo\"><summary><span class=\"o1-avatar\" aria-hidden=\"true\">FU<\/span><span><span class=\"o1-name\">Fabian Umbach<\/span><span class=\"o1-role\">Management<\/span><\/span><span class=\"o1-plus\" aria-hidden=\"true\">+<\/span><span class=\"o1-story-teaser\"><span class=\"o1-story-teaser-text\">\u201cSeveral years ago, a company contacted us through a recommendation while ransomware was encrypting one of its \u2026<\/span><\/span><\/summary><div class=\"o1-story\"><p>\u201cSeveral years ago, a company contacted us through a recommendation while ransomware was encrypting one of its computers. Our first instruction was clear: switch it off immediately. When we arrived about an hour later, the computer was still running. The only backup drive was connected to it and was encrypted too.<br><br>The company lost virtually all its data and became insolvent a few months later. That experience shaped how we work: backups need to be separated from the affected system and available off site. What matters is being able to restore the data when something goes wrong.\u201d<\/p><button type=\"button\" class=\"o1-story-close\" data-o1-story-close aria-label=\"Close Fabian Umbach\u2019s story\"><\/button><\/div><\/details>\n<details class=\"o1-person o1-person-photo\"><summary><span class=\"o1-avatar\" aria-hidden=\"true\">DT<\/span><span><span class=\"o1-name\">Dennis Tschech<\/span><span class=\"o1-role\">Management<\/span><\/span><span class=\"o1-plus\" aria-hidden=\"true\">+<\/span><span class=\"o1-story-teaser\"><span class=\"o1-story-teaser-text\">\u201cOne observation from our technical team has stayed with us: how rarely an Exchange server was fully and \u2026<\/span><\/span><\/summary><div class=\"o1-story\"><p>\u201cOne observation from our technical team has stayed with us: how rarely an Exchange server was fully and properly configured when we took over an existing environment. The fact that email arrives tells you little about how well the system is maintained. That is why we look closely at configuration, maintenance and backups in existing environments. The technology has changed since then. The principle remains the same: a system should be dependable even when things do not go to plan.\u201d<\/p><button type=\"button\" class=\"o1-story-close\" data-o1-story-close aria-label=\"Close Dennis Tschech\u2019s story\"><\/button><\/div><\/details>\n<details class=\"o1-person o1-person-photo\"><summary><span class=\"o1-avatar oo-avatar-blue\" aria-hidden=\"true\">AS<\/span><span><span class=\"o1-name\">Anja Schmidt<\/span><span class=\"o1-role\">Support &amp; IT system administration<\/span><\/span><span class=\"o1-plus\" aria-hidden=\"true\">+<\/span><span class=\"o1-story-teaser\"><span class=\"o1-story-teaser-text\">\u201cWhen everything works, IT tends to stay in the background. Maintenance and investment may only become a topic \u2026<\/span><\/span><\/summary><div class=\"o1-story\"><p>\u201cWhen everything works, IT tends to stay in the background. Maintenance and investment may only become a topic when something breaks, even though so much of the working day depends on it. We think of IT as one of the most important members of a business. It needs attention and regular care. Sometimes an outside perspective also helps to question familiar routines and spot opportunities for improvement.<\/p><p style=\"margin-top:16px\">We have learned that good support starts with understanding everyday workflows \u2013 whether in a medical practice, a law firm or a trade business. That is why we consider specialist applications alongside their infrastructure and work closely with the relevant software providers.\u201d<\/p><button type=\"button\" class=\"o1-story-close\" data-o1-story-close aria-label=\"Close Anja Schmidt\u2019s story\"><\/button><\/div><\/details>\n<details class=\"o1-person o1-person-photo\"><summary><span class=\"o1-avatar\"><img class=\"wp-image-1131\" src=\"https:\/\/develop.office.one\/wp-content\/uploads\/2026\/11\/261111_04_PatrickPessin-768x576.jpeg\" alt=\"Patrick Pessin\" width=\"768\" height=\"576\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/develop.office.one\/wp-content\/uploads\/2026\/11\/261111_04_PatrickPessin-768x576.jpeg 768w, https:\/\/develop.office.one\/wp-content\/uploads\/2026\/11\/261111_04_PatrickPessin-300x225.jpeg 300w, https:\/\/develop.office.one\/wp-content\/uploads\/2026\/11\/261111_04_PatrickPessin-1024x768.jpeg 1024w, https:\/\/develop.office.one\/wp-content\/uploads\/2026\/11\/261111_04_PatrickPessin-1536x1152.jpeg 1536w, https:\/\/develop.office.one\/wp-content\/uploads\/2026\/11\/261111_04_PatrickPessin.jpeg 1600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/span><span><span class=\"o1-name\">Patrick Pessin<\/span><span class=\"o1-role\">Support &amp; IT system administration<\/span><\/span><span class=\"o1-plus\" aria-hidden=\"true\">+<\/span><span class=\"o1-story-teaser\"><span class=\"o1-story-teaser-text\">\u201cWe used to take calls directly throughout the team. The phone rang so often that it was difficult to get ten \u2026<\/span><\/span><\/summary><div class=\"o1-story\"><p>\u201cWe used to take calls directly throughout the team. The phone rang so often that it was difficult to get ten uninterrupted minutes to finish a task. We changed how requests reach us: callers describe their issue in a voice message, which is transcribed, with routine requests becoming tickets.<br><br>Issues flagged as emergencies are shared directly with the whole team. We can then assess what needs to happen and who can help. In our experience, the change improved support quality, particularly for urgent issues, while giving colleagues the space to complete work carefully.\u201d<\/p><button type=\"button\" class=\"o1-story-close\" data-o1-story-close aria-label=\"Close Patrick Pessin\u2019s story\"><\/button><\/div><\/details>\n<details class=\"o1-person o1-person-photo\"><summary><span class=\"o1-avatar\" aria-hidden=\"true\">TR<\/span><span><span class=\"o1-name\">Thomas Richter<\/span><span class=\"o1-role\">Support &amp; IT system administration<\/span><\/span><span class=\"o1-plus\" aria-hidden=\"true\">+<\/span><span class=\"o1-story-teaser\"><span class=\"o1-story-teaser-text\">\u201cA business with ten workstations was paying around \u20ac350 a month for its cloud phone system. Yet it lacked \u2026<\/span><\/span><\/summary><div class=\"o1-story\"><p>\u201cA business with ten workstations was paying around \u20ac350 a month for its cloud phone system. Yet it lacked apps, desktop integration and a practical way to work from home. Even transferring calls did not work properly.<br><br>Using Xelion and a combination of two tariffs, we reduced running costs by around 60 percent in this particular project. The new setup also offered smartphone and desktop apps, a choice of app or desk phone, and voicemail transcription. For us, a phone system starts with what people actually need in their working day.\u201d<\/p><button type=\"button\" class=\"o1-story-close\" data-o1-story-close aria-label=\"Close Thomas Richter\u2019s story\"><\/button><\/div><\/details>\n<article class=\"o1-person o1-person-pending\" aria-label=\"Martin \u2013 profile to follow\"><div class=\"o1-person-summary\"><span class=\"o1-avatar\" aria-hidden=\"true\">M<\/span><span class=\"o1-pending-person\"><span class=\"o1-name\">Martin<\/span><\/span><span class=\"o1-pending-quote\" aria-hidden=\"true\"><span class=\"o1-placeholder-line\" style=\"width:90%\"><\/span><span class=\"o1-placeholder-line\" style=\"width:65%\"><\/span><\/span><span class=\"o1-pending-teaser\" aria-hidden=\"true\"><span class=\"o1-placeholder-line\" style=\"width:95%\"><\/span><span class=\"o1-placeholder-line\" style=\"width:90%\"><\/span><span class=\"o1-placeholder-line\" 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office.one\">\n<details class=\"oo-chat-shell\">\n<summary class=\"oo-orbit-launch\" aria-label=\"Open chat with Orbit\" title=\"Open chat with Orbit\"><img loading=\"lazy\" class=\"oo-orbit-mascot\" src=\"https:\/\/develop.office.one\/wp-content\/uploads\/2026\/11\/Orbit-\u2013-office.one_.png\" alt=\"\" width=\"1536\" height=\"1024\" decoding=\"async\"><\/summary>\n<div class=\"oo-chat-panel\">\n<div class=\"oo-chat-header\"><strong>Orbit<\/strong><button class=\"oo-chat-close\" type=\"button\" aria-label=\"Close chat\">\u00d7<\/button><\/div>\n<div class=\"oo-chat-messages\" role=\"log\" aria-live=\"polite\"><p class=\"oo-chat-answer\">Hello! I\u2019m Orbit. Are you a new or an existing customer?<\/p><div class=\"oo-chat-intake-choices\"><button type=\"button\" data-oo-intake=\"New customer\">New customer<\/button><button type=\"button\" data-oo-intake=\"Existing customer\">Existing customer<\/button><\/div><\/div><style>.oo-chat-intake-choices{display:flex;flex-wrap:wrap;gap:8px;margin:8px 0 14px}.oo-chat-intake-choices button{font:inherit;font-size:14px;line-height:1.4;padding:8px 11px;color:#183941;background:#fff;border:1px solid #b9d5dc;border-radius:8px;cursor:pointer}.oo-chat-intake-choices button:hover,.oo-chat-intake-choices button:focus-visible{background:#eaf6fa;border-color:#0c91a5}<\/style>\n\n<form class=\"oo-chat-input\"><label class=\"oo-chat-label\" for=\"oo-chat-question\">Your question<\/label><input id=\"oo-chat-question\" type=\"text\" maxlength=\"1000\" placeholder=\"Your question for Orbit \u2026\" autocomplete=\"off\"><button type=\"submit\" aria-label=\"Send question\">\u2192<\/button><\/form>\n\n<\/div><\/details><\/aside>\n<style>\n.oo-chat{position:fixed;right:24px;bottom:24px;z-index:1000;font-family:Inter,Arial,sans-serif}\n.oo-chat summary{list-style:none;background:#07151c;color:white;border:1px solid #26343e;border-radius:999px;padding:14px 20px;cursor:pointer;box-shadow:0 5px 24px #0002;font-size:14px;font-weight:500}\n.oo-chat summary::-webkit-details-marker{display:none}\n.oo-chat summary>span{color:#16bdc5;font-size:20px;margin-right:8px;vertical-align:middle}\n.oo-chat-panel{position:absolute;bottom:64px;right:0;width:350px;max-width:calc(100vw - 32px);background:white;border:1px solid #e4e8ec;border-radius:14px;box-shadow:0 12px 45px #0003;overflow:hidden;color:#101927}\n.oo-chat-header{padding:18px 20px;background:#07151c;color:white;display:flex;flex-direction:column;gap:5px}\n.oo-chat-header strong{font-size:16px}.oo-chat-header span{font-size:12px;color:#b8c6cc}\n.oo-chat-messages{padding:18px;max-height:260px;overflow-y:auto}\n.oo-chat .oo-chat-messages p{margin:0 0 12px;font-size:14px;line-height:1.55;padding:12px;border-radius:9px;background:#f0f3f5;color:#24343f}\n.oo-chat .oo-chat-messages .oo-chat-question{background:#e4f7f7;margin-left:32px}\n.oo-chat .oo-chat-messages a{display:inline-block;margin-top:8px;color:#008c96;text-decoration:underline}\n.oo-chat-options{display:flex;flex-wrap:wrap;gap:6px;padding:0 18px 16px}\n.oo-chat-options button{padding:7px 10px;border:1px solid #d9e1e5;border-radius:999px;background:white;color:#24343f;font-size:12px;cursor:pointer}\n.oo-chat-options button:hover{border-color:#00aebc;color:#008c96}\n.oo-chat-input{display:flex;gap:8px;padding:14px 18px;border-top:1px solid #e9edf0}\n.oo-chat-label{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}\n.oo-chat-input input{min-width:0;flex:1;border:1px solid #d9e1e5;border-radius:6px;padding:10px;font-size:14px;background:#fff;color:#101927}\n.oo-chat-input button{border:0;border-radius:6px;background:#00aebc;color:white;width:40px;cursor:pointer}\n.oo-chat .oo-chat-hint{font-size:11px;color:#657188;padding:0 18px 15px;margin:0;line-height:1.5}\n@media(max-width:781px){.oo-chat{right:16px;bottom:16px}.oo-chat summary{font-size:12px;padding:12px 16px}}\n<\/style>\n<script>\n(()=>{const root=document.querySelector('.oo-chat');if(!root)return;const hero=document.querySelector('.oo-home .hero');if(hero)hero.append(root);\nfunction alignScreen(){if(!hero||innerWidth<782)return;const img=hero.querySelector('img');if(!img||!img.naturalWidth)return;const ir=img.getBoundingClientRect(),hr=hero.getBoundingClientRect(),scale=Math.max(ir.width\/img.naturalWidth,ir.height\/img.naturalHeight),ox=ir.left-hr.left+(ir.width-img.naturalWidth*scale),oy=ir.top-hr.top+(ir.height-img.naturalHeight*scale)*.2;const pts=[[1715,342],[1957,317],[1928,544],[1685,507]].map(([x,y])=>[ox+x*scale,oy+y*scale]);const [[x0,y0],[x1,y1],[x2,y2],[x3,y3]]=pts,dx1=x1-x2,dx2=x3-x2,dx3=x0-x1+x2-x3,dy1=y1-y2,dy2=y3-y2,dy3=y0-y1+y2-y3,den=dx1*dy2-dx2*dy1,g=(dx3*dy2-dx2*dy3)\/den,h=(dx1*dy3-dx3*dy1)\/den,a=x1-x0+g*x1,b=x3-x0+h*x3,d=y1-y0+g*y1,e=y3-y0+h*y3;const m=[a\/300,d\/300,0,g\/300,b\/240,e\/240,0,h\/240,0,0,1,0,x0,y0,0,1];root.style.setProperty('--oo-screen-transform','matrix3d('+m.join(',')+')');root.style.setProperty('--oo-screen-x',((x0+x1+x2+x3)\/4)+'px');root.style.setProperty('--oo-screen-y',((y0+y1+y2+y3)\/4)+'px');}\nwindow.addEventListener('resize',alignScreen);hero?.querySelector('img')?.addEventListener('load',alignScreen);if(hero ? Boolean(window.ResizeObserver) : false)new ResizeObserver(alignScreen).observe(hero);alignScreen();\nfunction createOrbit(language, routes) {\n  const en = language === 'en';\n  const state = { topic: '', pending: '', people: null };\n  const pick = (de, english) => en ? english : de;\n  const contact = () => ({ url: routes.contact, label: pick('Mit dem Team sprechen', 'Talk to our team') });\n  const result = (text, links = []) => ({ text, links });\n  function reply(message) {\n    const q = message.trim().toLowerCase();\n    const count = q.match(\/\\b(\\d{1,4})\\s*(?:mitarbeit\\w*|personen|arbeitspl[a\u00e4]tz\\w*|nutzer\\w*|people|employees|users|workstations)\\b\/);\n    if (count ? +count[1] > 0 : false) state.people = +count[1];\n    if (\/^(hallo|hi|hey|hello|guten tag)[!,.\\s]*$\/.test(q)) return result(pick('Hallo! Sch\u00f6n, dass Sie da sind. Was besch\u00e4ftigt Sie gerade bei Ihrer IT?', 'Hello! Nice to meet you. What would you like to discuss about your IT?'));\n    if (\/wie (hei[\u00dfs]t|geht)|wer bist|dein name|who are you|your name|how are you\/.test(q)) return result(pick('Ich bin Orbit, der Website-Assistent von office.one. Ich helfe Ihnen mit Informationen zu unserer Betreuung, Fernwartung und einer ersten Anfrage. Worum geht es bei Ihnen?', 'I\u2019m Orbit, the office.one website assistant. I can help with information about our support, remote access tools and an initial enquiry. What do you have in mind?'));\n    if (\/bist du.*ki|echte ki|chatgpt|are you.*ai|real ai\/.test(q)) return result(pick('Aktuell helfe ich anhand hinterlegter Website-Informationen und einfacher R\u00fcckfragen. Eine freie KI-Unterhaltung ist noch nicht aktiviert. Bei individuellen Fragen ist unser Team f\u00fcr Sie da.', 'At the moment I use our website information and simple follow-up questions. Open-ended AI conversation has not been activated yet. Our team can help with individual questions.'), [contact()]);\n    if (\/^(danke|vielen dank|super|prima|thanks|thank you|great)[!,.\\s]*$\/.test(q)) return result(pick('Gern! Gibt es noch etwas, wobei ich Ihnen helfen kann?', 'You\u2019re welcome! Is there anything else I can help with?'));\n    if (\/^(tsch[u\u00fc]ss|auf wiedersehen|bye|goodbye)[!,.\\s]*$\/.test(q)) return result(pick('Auf Wiedersehen und einen sch\u00f6nen Tag!', 'Goodbye, and have a lovely day!'));\n    if (\/^was kannst|^wobei.*helfen|what can you|how can you help\/.test(q)) return result(pick('Ich kann Fernwartungsprogramme finden, unsere Betreuungsmodelle erkl\u00e4ren und mit Ihnen kl\u00e4ren, welche Unterst\u00fctzung zu Ihrer Anfrage passt. Was m\u00f6chten Sie als Erstes besprechen?', 'I can help find remote support downloads, explain our support plans and clarify what kind of help might suit your enquiry. What would you like to discuss first?'));\n    if (state.pending === 'internal' ? \/^(ja|nein|yes|no|haben wir|haben wir nicht|noch nicht)[!,.\\s]*$\/.test(q) : false) {\n      const yes = \/^(ja|yes|haben wir$)\/.test(q); state.pending = ''; state.topic = 'support';\n      return result(yes ? pick('Dann k\u00f6nnte \u201eGezielt unterst\u00fctzt\u201c passen: Unser Team erg\u00e4nzt Ihre interne IT, zum Beispiel bei einzelnen Themen, Projekten oder Support. Welche Aufgaben m\u00f6chten Sie abgeben?', 'Then our targeted support plan could be a good fit. We can complement your internal IT with specific topics, projects or day-to-day support. Which tasks would you like help with?') : pick('Dann ist \u201eRundum sorglos\u201c ein guter Ausgangspunkt. Dabei \u00fcbernimmt unser Team den Betrieb, die Wartung und die Weiterentwicklung Ihrer IT. Geht es vor allem um den laufenden Betrieb oder steht gerade eine Ver\u00e4nderung an?', 'Then our fully managed support plan is a useful starting point. Our team takes care of IT operations, maintenance and development. Are you mainly looking for ongoing support, or are you planning a change?'), [{ url: routes.models, label: pick('Die beiden Modelle im \u00dcberblick', 'Compare the two support plans') }]);\n    }\n    if (\/preis|kosten|kostet|teuer|price|cost|how much|budget\/.test(q)) {\n      state.topic = 'pricing'; state.pending = '';\n      return result(pick('Ein verbindlicher Preis h\u00e4ngt von Ihrer Umgebung und dem gew\u00fcnschten Umfang ab. Ich m\u00f6chte Ihnen deshalb keinen Pauschalpreis versprechen. '+(state.people ? 'Sie haben '+state.people+' Arbeitspl\u00e4tze genannt. ' : '')+'Suchen Sie eine vollst\u00e4ndige Betreuung oder Unterst\u00fctzung f\u00fcr einzelne Themen?', 'A firm price depends on your setup and the scope of support. I don\u2019t want to promise a flat rate that may not suit you. '+(state.people ? 'You mentioned '+state.people+' workstations. ' : '')+'Are you looking for fully managed IT or help with specific topics?'), [contact()]);\n    }\n    if (\/st[o\u00f6]rung|ausfall|ausgefallen|geht nicht|funktioniert nicht|notfall|verschl[u\u00fc]ssel|ransom|outage|not working|won.t work|emergency|hacked\/.test(q)) {\n      state.topic = 'incident'; state.pending = '';\n      return result(pick('Das sollte sich unser Support direkt ansehen. Sie erreichen das Team unter 030 5093014-0. Beschreiben Sie bitte kurz, was betroffen ist und seit wann. Ich selbst kann keine Systeme pr\u00fcfen oder ein Supportticket absenden.', 'Our support team should take a look at that directly. You can reach them on +49 30 5093014-0. Please describe what is affected and when the problem started. I can\u2019t inspect your systems or submit a support ticket myself.'), [contact()]);\n    }\n    if (\/download|teamviewer|gotoassist|go to assist|fernwart|remote access|remote support\/.test(q) || (state.topic === 'downloads' ? \/windows|mac|apple\/.test(q) : false)) {\n      state.topic = 'downloads';\n      if (!\/windows|mac|apple\/.test(q)) { state.pending = 'os'; return result(pick('F\u00fcr die Fernwartung bieten wir TeamViewer und GoToAssist an. Nutzen Sie Windows oder Mac OS?', 'We offer TeamViewer and GoToAssist for remote support. Are you using Windows or Mac OS?'), [{ url: routes.downloads, label: pick('Alle Fernwartungsdownloads', 'All remote support downloads') }]); }\n      const mac = \/mac|apple\/.test(q); state.pending = '';\n      return result(pick('F\u00fcr '+(mac ? 'Mac OS' : 'Windows')+' finden Sie die passenden TeamViewer- und GoToAssist-Schaltfl\u00e4chen auf unserer Downloads-Seite. W\u00e4hlen Sie das Programm, das unser Team mit Ihnen vereinbart hat.'+(mac ? ' GoToAssist startet auf dem Mac \u00fcber den Support-Zugang.' : ''), 'You\u2019ll find the TeamViewer and GoToAssist options for '+(mac ? 'Mac OS' : 'Windows')+' on our downloads page. Use the program agreed with our team.'+(mac ? ' On Mac, GoToAssist starts through the support access page.' : '')), [{ url: routes.downloads, label: pick('Downloads f\u00fcr '+(mac ? 'Mac OS' : 'Windows'), 'Downloads for '+(mac ? 'Mac OS' : 'Windows')) }]);\n    }\n    if (\/r[u\u00fc]ckruf|rueckruf|call back|callback|termin|appointment\/.test(q)) { state.topic = 'contact'; state.pending = ''; return result(pick('Gern. Hinterlassen Sie im Kontaktformular Ihre Telefonnummer und wann Sie gut erreichbar sind. Dort wird Ihre Anfrage an das Team gesendet; dieses Gespr\u00e4ch allein l\u00f6st noch keinen R\u00fcckruf aus.', 'Of course. Please leave your phone number and a suitable time in the contact form. That sends your request to our team; this conversation alone does not arrange a callback.'), [contact()]); }\n    if (\/angebot|anfrage|offer|quote|enquiry\/.test(q)) { state.topic = 'offer'; state.pending = 'offer'; return result(pick('Lassen Sie uns die Anfrage kurz eingrenzen: Wie viele Mitarbeitende oder Arbeitspl\u00e4tze sollen betreut werden, und worum geht es haupts\u00e4chlich?', 'Let\u2019s narrow down your enquiry: how many people or workstations need support, and what do you mainly need help with?')); }\n    if (state.pending === 'offer' ? q.length > 3 : false) { state.pending = ''; return result(pick('Danke, das hilft bei der Einordnung. '+(state.people ? 'F\u00fcr '+state.people+' Arbeitspl\u00e4tze ' : 'F\u00fcr Ihre Umgebung ')+'sollte unser Team den gew\u00fcnschten Umfang und die vorhandenen Systeme mit Ihnen besprechen. \u00dcbernehmen Sie die Angaben bitte ins Kontaktformular, damit Ihre Anfrage beim Team ankommt. Hier im Chat wurde noch nichts versendet.', 'Thank you, that helps. '+(state.people ? 'For '+state.people+' workstations, ' : 'For your setup, ')+'our team should discuss the scope and existing systems with you. Please copy these details into the contact form to send your enquiry to the team. Nothing has been submitted from this chat.'), [contact()]); }\n    const topics = [\n      [\/server|netzwerk|network|wlan|infrastruktur|infrastructure\/, 'infrastructure', pick('Wir betreuen Server, Netzwerke und Arbeitspl\u00e4tze und betreiben eigene Infrastruktur in einem Berliner Rechenzentrum. Geht es bei Ihnen um laufende Betreuung oder eine geplante Modernisierung?', 'We support servers, networks and workstations and operate our own infrastructure in a Berlin data centre. Are you looking for ongoing support or planning a modernisation?')],\n      [\/microsoft|\\b365\\b|exchange|outlook|teams|cloud\/, 'cloud', pick('Wir unterst\u00fctzen bei Microsoft 365 und Cloud-Diensten \u2013 von Einrichtung und Umzug bis zur laufenden Betreuung. Geht es um eine neue Umgebung, einen Wechsel oder Ihre bestehenden Systeme?', 'We help with Microsoft 365 and cloud services, from setup and migration to ongoing support. Is this a new setup, a move, or support for your existing systems?')],\n      [\/backup|datensicher|sicher|firewall|security|protect\/, 'security', pick('Wir betreuen Datensicherung, Server- und Netzwerksicherheit. Dabei schauen wir auf die vorhandene Umgebung und darauf, ob sich Daten im Ernstfall wiederherstellen lassen. M\u00f6chten Sie ein bestehendes Konzept pr\u00fcfen oder etwas neu aufbauen?', 'We help with backups and server and network security, including whether data can be restored when needed. Would you like us to review your existing setup or build something new?')],\n      [\/telefonanlage|telefonie|xelion|nfon|telephony|phone system\/, 'phone', pick('Telefonie geh\u00f6rt ebenfalls zu unseren Leistungen. Wichtig sind etwa die Anbindung an den Arbeitsplatz, Smartphone-Nutzung und das Arbeiten von unterwegs. M\u00f6chten Sie eine bestehende Anlage ersetzen oder erweitern?', 'Telephony is part of our services too, including desktop integration, smartphone apps and remote working. Are you looking to replace or extend an existing phone system?')],\n      [\/umzug|migration|projekt|digital|neuer standort|office move|project|new location\/, 'project', pick('Wir begleiten IT-Projekte und Standortver\u00e4nderungen von der Planung bis zur Umsetzung. Was soll sich ver\u00e4ndern, und gibt es schon einen gew\u00fcnschten Zeitraum?', 'We support IT projects and office moves from planning through implementation. What are you planning to change, and do you have a target timeframe?')]\n    ];\n    for (const [pattern, topic, text] of topics) if (pattern.test(q)) { state.topic = topic; state.pending = 'detail'; return result(text, [{ url: routes.services, label: pick('Passende Leistungen ansehen', 'Explore our services') }]); }\n    if (\/betreuung|support|modell|paket|arbeitsplatz|arbeitspl[a\u00e4]tze|service|managed|plan|package\/.test(q) || count || (state.topic === 'pricing' ? \/voll|komplett|einzeln|full|specific\/.test(q) : false)) { state.topic = 'support'; state.pending = 'internal'; return result(pick((state.people ? 'F\u00fcr '+state.people+' Arbeitspl\u00e4tze ' : 'F\u00fcr Unternehmen ')+'bieten wir vollst\u00e4ndige Betreuung oder gezielte Unterst\u00fctzung an. Gibt es bei Ihnen bereits eine interne IT-Ansprechperson?', (state.people ? 'For '+state.people+' workstations, ' : 'For businesses, ')+'we offer fully managed IT or targeted support. Do you already have someone handling IT internally?')); }\n    if (\/kontakt|adresse|wo seid|berlin|email|e-mail|telephone|address|where are|contact\/.test(q)) return result(pick('Sie finden uns in der Naumannstr. 64, 10829 Berlin. Telefon: 030 5093014-0. E-Mail: info@planetary-systems.de.', 'You can find us at Naumannstr. 64, 10829 Berlin. Phone: +49 30 5093014-0. Email: info@planetary-systems.de.'), [contact()]);\n    if (\/team|menschen|mit wem|people|who works\/.test(q)) return result(pick('Hinter office.one steht das Team der Planetary Systems IT GmbH. Auf unserer Teamseite lernen Sie die Ansprechpersonen und ihre Erfahrungen kennen.', 'office.one is backed by the team at Planetary Systems IT GmbH. Meet the people and read about their experience on our team page.'), [{ url: routes.team, label: pick('Das Team kennenlernen', 'Meet the team') }]);\n    if (state.pending === 'detail') { state.pending = ''; return result(pick('Verstanden. Diese Einzelheiten sollte unser Team mit Ihnen durchgehen. Ich kann Ihre Systeme nicht selbst bewerten, aber Sie k\u00f6nnen die Angaben direkt \u00fcber das Kontaktformular senden. M\u00f6chten Sie noch etwas zu unseren Leistungen wissen?', 'Understood. Our team should discuss those details with you. I can\u2019t assess your systems myself, but you can send the details through our contact form. Would you like to know anything else about our services?'), [contact()]); }\n    if (\/^(ja|yes)[!,.\\s]*$\/.test(q)) return result(pick('Gern \u2013 wor\u00fcber m\u00f6chten Sie mehr wissen: Fernwartung, laufende IT-Betreuung oder ein konkretes Projekt?', 'Of course. What would you like to know more about: remote support, ongoing IT support or a specific project?'));\n    if (\/^(nein|no)[!,.\\s]*$\/.test(q)) return result(pick('Alles klar. Wenn sp\u00e4ter noch eine Frage auftaucht, bin ich hier.', 'No problem. I\u2019m here if you have another question later.'));\n    return result(pick('Dabei bin ich noch unsicher und m\u00f6chte Ihnen nichts Falsches sagen. Geht es um eine technische St\u00f6rung, eine neue IT-Betreuung oder etwas anderes? F\u00fcr individuelle Fragen k\u00f6nnen Sie auch direkt unser Team ansprechen.', 'I\u2019m not sure about that and don\u2019t want to give you incorrect information. Is this about a technical issue, new IT support or something else? Our team can also help with individual questions.'), [contact()]);\n  }\n  return { reply, state };\n}\n\nconst language = 'en';\nconst routes = {\"services\":\"https:\/\/develop.office.one\/?page_id=306\",\"models\":\"https:\/\/develop.office.one\/?page_id=302\",\"team\":\"https:\/\/develop.office.one\/?page_id=305\",\"contact\":\"https:\/\/develop.office.one\/?page_id=308\",\"downloads\":\"https:\/\/develop.office.one\/?page_id=342\"};\nconst log = root.querySelector('.oo-chat-messages');\nconst input = root.querySelector('input');\nconst send = root.querySelector('button[type=\"submit\"]');\nconst orbit = createOrbit(language, routes);\nconst history = [];\nlet busy = false, intakeStage='customer', customerType='', urgency='';\nfunction intakeReply(message){\nconst q=message.toLowerCase(),en=language==='en';\nconst options=en?['New customer','Existing customer']:['Neukunde','Bestandskunde'];\nconst priorities=en?['Urgent \u2013 business has stopped','Soon \u2013 work is affected','Not urgent']:['Dringend \u2013 Betrieb steht','Zeitnah \u2013 Arbeit eingeschr\u00e4nkt','Nicht dringend'];\nif(intakeStage==='done')return null;\nif(intakeStage==='customer'){\nif(\/bestandskund|existing|already.*customer|bereits.*kund|schon.*kund\/.test(q)){\ncustomerType='existing';intakeStage='urgency';\nreturn {text:uiText('Wie dringend ist Ihr Anliegen?','How urgent is your request?'),choices:priorities};\n}\nif(\/neukund|new customer|neu hier|noch kein|noch nicht.*kund|interessent\/.test(q)){\ncustomerType='new';intakeStage='done';\nreturn {text:uiText('Sch\u00f6n, dass Sie da sind! Wie kann ich Ihnen helfen? Geht es um IT-Betreuung oder ein bestimmtes Projekt?','Welcome! How can I help you? Are you looking for IT support or help with a particular project?')};\n}\nreturn {text:uiText('Sind Sie Neukunde oder Bestandskunde?','Are you a new or an existing customer?'),choices:options};\n}\nif(\/nicht dringend|keine eile|hat zeit|not urgent|no rush\/.test(q))urgency='normal';\nelse if(\/zeitnah|eingeschr[a\u00e4]nkt|soon|affected\/.test(q))urgency='soon';\nelse if(\/dringend|urgent|betrieb steht|stillstand|notfall|ausfall|emergency|stopped\/.test(q))urgency='urgent';\nif(!urgency)return {text:uiText('Ist Ihr Betrieb ausgefallen, ist die Arbeit eingeschr\u00e4nkt oder hat Ihr Anliegen etwas Zeit?','Has your business stopped, is work affected, or is your request not urgent?'),choices:priorities};\nintakeStage='done';\nif(urgency==='urgent')return {text:uiText('Bei einem dringenden Ausfall rufen Sie unser Team bitte direkt unter 030 5093014-0 an. Was ist betroffen und seit wann? \u00dcber diesen Chat wird noch kein Supportticket erstellt.','For an urgent outage, please call our team directly on +49 30 5093014-0. What is affected, and when did the problem start? This chat does not create a support ticket.'),links:[{url:routes.contact,label:uiText('Zum Kontaktformular','Open the contact form')}]};\nreturn {text:urgency==='soon'?uiText('Verstanden. Was ist bei Ihrer Arbeit eingeschr\u00e4nkt und seit wann?','Understood. What is affecting your work, and when did it start?'):uiText('Alles klar. Worum geht es bei Ihrem Anliegen?','Of course. What can I help you with?')};\n}\nconst uiText = (de, en) => language === 'en' ? en : de;\nfunction appendMessage(text, kind, links = [], choices = []) {\n  const p = document.createElement('p');\n  p.className = kind === 'user' ? 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We\u2019re looking for support. Visit our careers page to find out about the role and working at office.one.<\/p><a href=\"https:\/\/develop.office.one\/?page_id=817\">Explore careers <span aria-hidden=\"true\">\u2192<\/span><\/a><\/section>\n<footer class=\"home-footer oo-site-footer\"><div class=\"wrap\"><div class=\"footer-grid\">\n<div class=\"footer-branding\"><a href=\"https:\/\/develop.office.one\/?page_id=304\" aria-label=\"office.one \u2014 home\"><img decoding=\"async\" class=\"footer-logo\" src=\"https:\/\/develop.office.one\/wp-content\/uploads\/2026\/10\/office-one-logo-final.png\" width=\"2169\" height=\"725\" alt=\"office.one by planetary systems\" loading=\"lazy\"><\/a><p class=\"copyright\">\u00a9 2026 Planetary Systems IT GmbH<\/p><\/div>\n<div class=\"footer-group\"><h3>Resources<\/h3><div class=\"footer-links\" aria-label=\"Resources\"><a href=\"https:\/\/develop.office.one\/?page_id=342\">Downloads<\/a><a href=\"https:\/\/develop.office.one\/?page_id=817\">Careers<\/a><\/div><\/div>\n<div class=\"footer-group\"><h3>Legal<\/h3><nav class=\"footer-links\" aria-label=\"Legal\"><a href=\"https:\/\/develop.office.one\/?page_id=307\">Privacy<\/a><a href=\"https:\/\/develop.office.one\/?page_id=303\">Legal notice<\/a><\/nav><\/div>\n<\/div><\/div><\/footer>\n\n<style id=\"oo-primary-skyline-clear\">\nhtml:root body[class]:is(.page-id-37,.page-id-305,.page-id-38,.page-id-306,.page-id-2,.page-id-302) main#content{\nbackground-color:#fff!important;\nbackground-image:linear-gradient(to bottom,rgba(255,255,255,.08) 0px,rgba(255,255,255,.12) 220px,rgba(255,255,255,.58) 440px,#fff 620px),linear-gradient(90deg,rgba(255,255,255,.62) 0%,rgba(255,255,255,.48) 46%,rgba(255,255,255,.06) 100%),url(\"https:\/\/develop.office.one\/wp-content\/uploads\/2026\/11\/office-one-berlin-skyline-ohne-monitor.jpg\")!important;\nbackground-repeat:no-repeat!important;background-size:100% 100%,100% 650px,auto 650px!important;background-position:center top,center top,center 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toggle\"!important}\nhtml:root body[class]:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo[class][open] summary .o1-avatar{grid-row:auto!important}\n@media(max-width:600px){html:root body[class]:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo[class] summary{grid-template-columns:96px minmax(0,1fr) 30px!important;grid-template-areas:\"avatar person toggle\" \"teaser teaser teaser\"!important;gap:16px 12px!important}html:root body[class]:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team details.o1-person.o1-person-photo[class] summary .o1-avatar{width:96px!important;max-width:96px!important;height:128px!important;grid-row:auto!important}}\n<\/style>\n\n\n<style id=\"oo-team-roboto-names\">html:root body[class]:is(.page-id-37,.page-id-305) main#content .nv-content-wrap.entry-content .o1-team .o1-person .o1-name{font-family:\"Roboto Mono\",monospace!important;font-weight:400!important;letter-spacing:-.025em!important}<\/style>\n","protected":false},"excerpt":{"rendered":"<p>DE\/EN The people behind office.one. Our day-to-day experience shapes how we work. Here we share what we have learned and what it means for the way we support our customers. FUFabian UmbachManagement+\u201cSeveral years ago, a company contacted us through a recommendation while ransomware was encrypting one of its \u2026 \u201cSeveral years ago, a company contacted&hellip;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"full-width","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","footnotes":""},"class_list":["post-305","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/develop.office.one\/index.php?rest_route=\/wp\/v2\/pages\/305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/develop.office.one\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/develop.office.one\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/develop.office.one\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/develop.office.one\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=305"}],"version-history":[{"count":57,"href":"https:\/\/develop.office.one\/index.php?rest_route=\/wp\/v2\/pages\/305\/revisions"}],"predecessor-version":[{"id":1199,"href":"https:\/\/develop.office.one\/index.php?rest_route=\/wp\/v2\/pages\/305\/revisions\/1199"}],"wp:attachment":[{"href":"https:\/\/develop.office.one\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}